Terms & Conditions
By traveling with Route 23 Tours (Route 23, LLC), each guest agrees to the terms and conditions of this policy listed and to follow it at all times.
Route 23 Tours (Route 23, LLC), represent and are the agents for certain carefully selected carriers, transportation companies, tour operators, hotels, wholesalers and service companies, all of which are independent, disclosed principals. Route 23 Tours and its agents are not responsible for any negligent act or omission by any of these organizations. In addition, Route 23 Tours and its agents do not assume any liability for any personal injury on property and reserved the right to alter the printed itinerary or schedule and any feature thereof any tour or trip as may be necessary with or without notice. It is understood by the customer that Route 23 Tours and its agents also reserve the right to decline to accept or retain any person as a member of these tours at any time for any reason whatsoever. Rates subject to change due to economic necessity or national emergency.
Cancellation & Changes
All deposits taken are non-refundable unless otherwise stated.
All payments are non-refundable after the stated deadline for a trip. That deadline is stated on the contact, the flyer, or on the website. If you are unable to find your deadline, please email: [email protected].
When refunding, please allow 14 business days following the cancellation for processing.
Route 23 Tours (Route 23, LLC) reserves the right to cancel any tour by the stated deadline in your contract, flyer, or on website if the minimum passenger amount is not reached.
Our trip vendors (hotels, shows, and attractions) listed on our trip itineraries are ones for which we currently hold reservations. While we have reservations with these vendors, changes may occur, including but not limited to non-participation, cancellation by performers availability, and or changes of which we have no control over.
Route 23 Tours (Route 23, LLC) shall not be liable for circumstances beyond its reasonable control including but not limited to acts of God; severe weather; road conditions and breakdowns; war or hostilities; fire; earthquake; riot or civil commotion; epidemic; flood; or other natural disaster; delay or destruction caused by public carrier.
Route 23 Tours (Route 23, LLC) assumes no responsibility for lost or damaged baggage, personal belongings, or any items left behind on a trip or in the vehicle.